Frequently Asked Questions (FAQ)
Welcome to the LuxVista FAQ page! Here, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out to us at LuxVista.store@gmail.com.
1. What is LuxVista? LuxVista is a beauty and skincare brand dedicated to offering innovative products that enhance your self-care routine and help you look and feel your best.
2. Where do you ship? We currently ship to the United States, United Kingdom, New Zealand, and Australia. Shipping times are approximately 7-15 business days.
3. How long does shipping take? Shipping typically takes 7-15 business days. Please note that delays may occur during high-demand periods or due to unforeseen circumstances.
4. Can I track my order? Yes! Once your order is shipped, you will receive an email with a tracking number. Use this number to monitor your package’s journey.
5. What is your return policy? We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and packaging. For more details, please visit our Return Policy.
6. What should I do if my item arrives damaged or defective? If your item is damaged or defective, contact us within 7 days of delivery at LuxVista.store@gmail.com with photos of the item. We’ll assist you in resolving the issue promptly.
7. Do you process orders on weekends or holidays? We process orders Monday through Friday. Orders placed on weekends or holidays will be processed on the next business day.
8. What payment methods do you accept? We accept major credit cards, debit cards, and secure online payment methods to ensure a smooth checkout experience.
9. Can I change or cancel my order? If you need to change or cancel your order, please contact us at LuxVista.store@gmail.com as soon as possible. Once your order is processed, we may not be able to make changes.
10. How can I contact LuxVista? You can reach us at LuxVista.store@gmail.com or connect with us on social media. Our team is here to help with any questions or concerns.
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